About Refunds When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased. After the carrier has received your item, it can take up to three weeks for us to receive and process your return. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution. If we refunded you to a pre-paid card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it's stored in. If your original order was placed using Currency converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.